Customer Commitment

customer service

Our Commitment to Customer Service

For more than a quarter of a century, Byram has been meeting the ready mixed concrete demands of the region’s general contractors, real estate developers, homeowners, architects and government agencies by providing unparalleled customer service and support. Our employees are focused on creating a convenient and personalized experience for each and every customer, supplying concrete for some of the region’s most complex construction assignments.

Our “Byram Text Alert” technology, the first of its kind in the industry, provides automated up to the minute text or e-mail messages to any cellular phone, notifying customers the mixer truck has left the plant for their job-site. The message includes truck number, departure time, quantity on the specific mixer truck and cumulative total yards of concrete shipped to the job.

Our Commitment to Quality

Our ready mixed concrete products are quality-controlled, proportioned mixes custom designed to meet our customers’ required project specifications. Selecting the optimum mix for a construction project entails determining not only the ingredients that will produce the desired strength, durability, appearance and other properties of the concrete after it has hardened and cured, but also the additives necessary to achieve a workable consistency considering the weather extremes experienced in our area. We use only aggregate mined at Peckham Industries, Inc.’s Wingdale, NY quarry and only the best Portland cement, sand and chemical admixtures to ensure consistent product load after load.

The Company’s commitment to quality extends beyond the components used to produce the concrete but also includes state-of-the-art quality control certified laboratories and equipment, stringent testing procedures and ACI and NRMCA (Level 1 through Level 3) certified employee technicians. To better support our customers’ ready mixed concrete needs, our technologists regularly attend seminars and workshops to increase their product knowledge and to keep up on the latest trends in the industry.

Our quality control/quality assurance capabilities include:

  • Complete mix designs
  • Slump testing
  • Air entrainment testing
  • Unit weight testing
  • Moisture control testing for sand and stone
  • Compressive strength testing
  • Temperature controlled curing room for test cylinders